Job Description

Position:

Call Centre Agent - Travel Industry

Responsibilities:

Manage inbound communications via telephone, email, and WhatsApp in a professional and timely manner. Escalate customer issues to the reporting superior or relevant department when necessary. Provide accurate information and assistance on travel-related inquiries, including pricing, departure date availability, and itineraries.

Requirements:

Excellent command of English, both spoken and written. Proficient in using computers and related software applications; tech-savvy. Ability to type quickly and accurately. Fresh graduates are encouraged to apply; training will be provided.

Benefits:

8 days of annual leave upon successful completion of the probationary period. EPF & SOCSO contributions. 3-month probationary period. Monthly payslip provided. Flexible work schedule (5 days per week).

Location:

Ipoh (Bercham)

Salary:

RM1800 - RM2000

If you're passionate about delivering great customer service, we'd love to hear from you!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Flexible schedule Maternity leave Opportunities for promotion
Education:

STM/STPM (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person