Job Description

Job Title:

Call Centre Agent

Location:

Ipoh, Bercham

Important -- Please Read Before Applying

Working Hours:

1:00 PM to 10:00 PM (includes 1-hour break)

Working Days:

5 days per week, scheduled weekly by the Team Lead / Superior

Off Days:

2 days per week. Requests are allowed but subject to Team Lead approval. The Team Lead's decision is final.

Work Arrangement:

Office-based (Ipoh, Bercham)

Job Responsibilities

Handle inbound

calls, emails, and WhatsApp inquiries

in a professional manner. Provide clear and accurate information while maintaining a courteous and positive attitude. Record and update customer details or case notes accurately in the system. Escalate issues to the relevant department or superior when necessary. Uphold the company's service standards and represent the brand professionally.

Requirements

Good communication skills in

English

(spoken and written) If you know Mandarin (spoken), your chances would be higher Punctual, disciplined, and able to follow work schedules strictly. Positive attitude, willingness to learn, and ability to work under supervision. Prior customer service experience is an advantage, but

fresh graduates are welcome to apply

.

Additional Note

This role is straightforward, but commitment is essential.
We prioritize

discipline, consistency, and professionalism

.
If you are currently facing personal issues that may affect your attendance, focus, or attitude at work, it is advisable

not to apply

until you are ready to commit fully.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person