Job Description

BEFORE YOU APPLY, PLEASE READ!

Position:

Call Centre Agent - Travel Industry

Location:

Ipoh (Bercham)

Working Hours

Shift:

1:00 PM - 10:00 PM (includes 1-hour break)

Work Days:

5 days per week

Off Days:

2 days weekly (scheduled by Team Lead)

Salary

RM1,800 - RM2,000

(Non-negotiable)

Responsibilities

Handle inbound calls, emails, and WhatsApp inquiries professionally and promptly. Provide accurate information on travel-related matters such as pricing, itineraries, and availability. Escalate issues to the reporting superior or relevant department when necessary.

Requirements

Excellent command of

English

(spoken & written). Computer literate and tech-savvy. Fast and accurate typing skills. Fresh graduates are welcome to apply (training provided).

Others

8 days of annual leave upon successful completion of the probation period. EPF & SOCSO contributions. 3-month probationary period. Monthly payslip provided.
If you're

passionate about providing excellent customer service

, we'd love to hear from you!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Flexible schedule Maternity leave Opportunities for promotion
Education:

STM/STPM (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person