Job Description

Job Title:

Call Centre Agent

Location:

Ipoh, Bercham

Important - Please Read Before Applying

Working Hours:

1:00 PM - 10:00 PM (includes a 1-hour break)

Working Days:

5 days per week, scheduled weekly by the Team Lead / Superior

Off Days:

2 days per week. Requests are permitted but subject to Team Lead approval. The Team Lead's decision is final.

Work Arrangement:

Fully office-based (Ipoh, Bercham)

Job Responsibilities

Handle inbound calls, emails, and WhatsApp enquiries in a professional and timely manner. Provide clear, accurate information while maintaining a courteous and positive attitude. Update customer records and case notes accurately in the system. Escalate cases to the relevant department or superior when required. Maintain company service standards and represent the brand professionally.

Requirements

Strong communication skills in English (spoken and written). Ability to speak Mandarin is an added advantage. Punctual, disciplined, and able to adhere strictly to work schedules. Positive attitude, willingness to learn, and comfortable working under supervision. Customer service experience is preferred, but fresh graduates are encouraged to apply.

Additional Note

This position is straightforward, but requires strong commitment.
We value discipline, consistency, and professionalism in our team.

If you are currently dealing with personal matters that may affect your attendance, focus, or attitude at work, we recommend applying only when you are fully prepared to commit.

Job Types: Full-time, Permanent

Pay: From RM1,750.00 per month

Experience:

Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person