It Help Desk Analyst
Pulau Pinang, Malaysia
Job Description
Position: IT Help Desk Analyst:What You\xe2\x80\x99ll DoHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
- A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
- A help desk analyst spends the majority of the day performing remote support. This can take a number of forms: Over-the-phone support, Screen sharing or remote control, Live chat support, Email support.
- Diploma or Degree in Information Technology or Computer Science.
- Possess at least 2 years of relevant IT support experience, including hardware, software & network support. Windows (Outlook, VPN) etc.
- Good communication skills in attending to phone calls, in providing support to APAC region and global users.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week (Mondays - Fridays, 9AM - 6PM)
- Growth Opportunities
- And more!
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Job Detail
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Job IdJD1076709
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned