Job Description

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Client Background: Local company

Industry : Software and Hardware

Location: Bangsar South

Headcount: 1

Position Title: IT Helpdesk

Tenure: Permanent

Remuneration: RM4000- RM 5000

\xc2\xb7 Responds to telephone calls, chat, email, and personnel requests for technical support including troubleshooting, and investigating defects in a pleasant, professional manner

\xc2\xb7 Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times

\xc2\xb7 Following up with customers to ensure full resolution of issues

\xc2\xb7 Deployment of service releases, patches, requests, and customizations

\xc2\xb7 Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached

\xc2\xb7 Conduct application training for internal & external users\' other duties as assigned by the Application Support Manager

\xc2\xb7 High level of interpersonal skills to work effectively with others

\xc2\xb7 May require an associate Diploma/Degree in a related area.

\xc2\xb7 Experience in troubleshooting in IT is advantage

\xc2\xb7 Good Customer Service Skills

\xc2\xb7 Has knowledge of commonly used concepts, practices, and procedures within a particular field

\xc2\xb7 Relies on instructions and pre-established guidelines to perform the functions of the job.

\xc2\xb7 Works under immediate supervision.

\xc2\xb7 Ability to work both independently and as part of a team

\xc2\xb7 Flexibility - responsibilities may require occasional evening and weekend work

\xc2\xb7 Willing to have short term relocation for training purpose

Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur
Salary Range : 4000-5000

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