Requirement: 1. Install, configure and upgrade computer software and hardware when required. 2. Monitoring and maintaining computer systems and networks. 3. Ensure systems and networks are protected against any threat i.e. virus, disaster etc. 4. To keep all the relevant procedural documentation and reports updated and filed. 5. To keep track of all changes perform on the systems and networks. 6. To control the software and hardware licensing, including warranty. 7. Manage Asset tagging and movement. 8. Prioritizing and managing many open cases at a time. 9. Testing and evaluating new technology, assist company in gaining competitive edge. 10. Maintaining a good working relationship with users and IT vendors or suppliers. 11. Escalate issues to the 2nd or 3rd level support as suppliers and vendors. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities:
Basic computer software and hardware troubleshooting skills.
Knowledge of Microsoft Windows Operating Systems and Office Suites, including both server and client.
Friendly, people oriented with good communication skill.
Able to work under pressure and provide timely solution without compromising in quality.
Flexible and open minded to new and/or alternative solutions.
Capable to travel around Klang Valley.
Well organized.
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