Job Description

Client Background: Japanese manufacturer of optical equipment for ophthalmology and surveying. Industry: Machinery Location: Shah Alam Headcount: 1 Tenure: Permanent Remuneration: Basic + allowance Job Responsibilities: .Provide local IT support and Client Background: Japanese manufacturer of optical equipment for ophthalmology and surveying. Industry: Machinery Location: Shah Alam Headcount: 1 Tenure: Permanent Remuneration: Basic + allowance Job Responsibilities: .Provide local IT support and administration to the staff based in the KL, Malaysia office and remote support to staff in the other offices in the APAC region .Install, configure, support and troubleshoot software application and services .Troubleshoot hardware and software problems for desktops / laptops / tablets / phones. .Installation, maintenance and support of applications, printers etc. .Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures .Schedule and implement new user orientation on the operation of PC and navigation to network resources .Maintain inventory assignment history of all IT equipment and technical documentation Job Requirements: .At least 3 years' experience in a technical support/desktop support function .Strong PC troubleshooting skills (software and hardware) .Customer focused, 'think outside the box', methodical and well organized .Self-motivated, pro-active and willing to learn .Good interpersonal and communication skills .Basic networking knowledge with routers, switches, firewalls, wireless, VPN, CATO .Technical knowledge of Windows Operating Systems, iOS, Android .Standard Microsoft desktop technology (Office365, Microsoft Teams, ) .Understanding of Windows Active Directory Services