Job Description

Entity: Technology
Job Family Group: IT&S Group
:
You Will Work With
This role is a key part of the Castrol's Technology's Delivery Team, bringing a focussed approach to Service Delivery of Castrol's ERP JDE systems. You will also work closely with business collaborators, transformation teams, IT SME teams, application vendors, and solution architects to ensure successful project execution, solution delivery, and governance alignment on the ERP system.
Let Me Tell You About the Role
We are seeking a seasoned Service Delivery Manager (Staff Delivery Manager) to oversee the operational management and change delivery of JD Edwards (JDE) ERP systems within Castrol. The JDE system has a footprint cross ASPAC, Australia, NZ, Middle East, India and South Africa covering 17 countries. The ideal candidate will bring a decade of experience in leading operations of enterprise sized systems, with proven leadership in vendor coordination, and stakeholder engagement across multiple countries. The Delivery Manager has a hands-on role and is focused on day-to-day decision-making and ensuring the provision of the JDE ERP service and operations.
What You Will Deliver

• Lead end-to-end service delivery for JDE systems, including enhancements, support, and integrations.
• Build and maintain strong relationships with Business teams, acting as the main point of contact for service-related issues.
• Strategically lead internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.
• Drive operational excellence through SLA performance tracking, issue resolution, and continuous improvement. Track and analyze service performance metrics of vendors to identify areas for improvement and ensure service level agreements (SLAs) are met. Address and resolve any service delivery issues or escalations promptly and effectively.
• Lead all the ITIL Service delivery management process (incident, request, service continuity, config management, organisational change etc.) for the applications including leading effective incident management for major incidents on the JDE systems.
• Plan and oversee patching schedules, system upgrades, and maintenance activities to ensure platform stability and minimal disruption to business operations.
• Primary contact for SOX audits and any Access, security compliance for the JDE systems
• Oversee and be the gatekeeper for the implementation of changes to Castrol's Keris JDE systems to ensure operational integrity.
• Supervise the applications health and key performance characteristics to increase performance, ensure compliance, and optimize operation.
• Ensure seamless integration with platforms such as Salesforce, Kinaxis, Portal, AWS Datalake etc.
• Collaborate with internal teams and SI partners to maintain design authority and delivery governance.
• Oversee budget planning, allocation, and supervising to ensure alignment with technology annual plans. Supervise financial performance, control costs, and deliver accurate reporting to support decision-making and optimize resource utilization across projects, platforms, or services.

What You Will Need to Be Successful
Essential

• Bachelor's degree in business, Project Management, Technology, or a related field.
• ITIL certification
• Minimum 10 years of experience in service delivery management, with a solid focus on JD Edwards ERP or equivalent sized ERP systems such as SAP.
• Motivated by the challenges of sophisticated ERP systems and a passion for forward thinking on operational integrity and maintenance
• Proven track record in leading multi-functional teams and global delivery models.
• Strong commercial skill with experience in budgeting, licensing, and vendor contracts.
• Strong collaborator management, and leadership skills as this will be multi-country engagement.
• Good communication and negotiation skills.
• Proven track record around risk mitigation.
• Solid understanding of SOX compliance standards, and regulatory considerations.
• Experience working with third-party vendors, system integrators, and software solution providers.
• Proficiency in large service management tools such as ServiceNow or BMC Helix ITSM.

Desired

• Experience of Agile or Waterfall project management methodologies.
• Prior experience in industries such as FMCG.

About bp
bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people's lives.
What we offer:
It's crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you're from or how you live your life. At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits include:

• Generous salary package including an annual bonus program and individual performance-based incentives.
• Additional EPF contributions totaling 15%.
• Excellent work-life balance & flexible working arrangements!
• Collaborative environment that celebrates achievements, diversity, and culture
• Ongoing career development and progression opportunities in a global organization
• 16 weeks paid parental leave (4 weeks partner leave)

Travel Requirement No travel is expected with this role
Relocation Assistance: This role is not eligible for relocation
Remote Type: This position is a hybrid of office/remote working
Skills: Agility core practices, Agility core practices, API and platform design, Cloud Platforms, Collaboration, Communication, Configuration management and release, Continuous deployment and release, Creating a high performing team, Database Design, Digital Project Management, Documentation and knowledge sharing, Emerging technology monitoring, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Problem Solving, Relational Data Modelling, Risk Management, Scripting, Secure development, Service operations and resiliency, Software Design and Development {+ 7 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Skills Required