Job Description

• Ensure the confidentiality of sensitive employee information and maintain data

privacy standards.

• Create and manage internal communication initiatives to ensure effective

information flow across the organization.

• Develop and implement strategies to enhance employee engagement, satisfaction,

and overall well-being.

• Collaborate with various departments to develop and execute engagement

programs, events, and activities.

• Provide guidance on conflict resolution, employee relations, and communication

best practices.

• Act as a liaison between management and employees, ensuring their concerns are

addressed promptly and facilitating open lines of communication.

• Conduct and analyze employee opinion surveys to assess morale, identify areas for

improvement, and recommend action plans.

• Streamline administrative processes to support the efficiency of internal

communication and engagement programs.

• Foster a positive work culture by promoting effective communication, trust, and

cooperation between management and employees.

• Stay informed about emerging trends and developments in employee engagement

practices and healthcare regulations in Malaysia, making recommendations to
enhance employee relations and compliance.

• Report on key engagement metrics and survey findings to senior management.
• Establish and maintain positive industrial relations, fostering a cooperative and

harmonious work environment.

• Develop and implement strategies and policies to maintain positive labor relations,

considering the unique requirements of the healthcare industry and compliance with
Malaysian labor laws.

• Serve as the primary point of contact for employees regarding labor-related matters,

addressing their concerns and facilitating conflict resolution.

• Mediate and resolve conflicts, grievances, and disputes between management and

employees, ensuring adherence to Malaysian labor laws and industry-specific
regulations.

• Stay updated with relevant Malaysian labor laws, regulations, and government

initiatives specifically related to the healthcare industry, ensuring the organization\'s
compliance and advising management accordingly.

• Ensure alignment of the organization\'s policies, procedures, and practices with legal

requirements and best practices within the healthcare industry in Malaysia.

• Provide guidance and support to managers and employees on matters related to

employee engagement, labor laws, including employee rights, termination
procedures, disciplinary actions, and employment contracts.

Requirements

• Bachelor\'s degree in Human Resources, Industrial Relations, Business

Administration, or a related field.

• Proven experience in managing internal communication strategies and

engagement initiatives.

• Experience in conducting and analyzing employee opinion surveys, with a focus

on healthcare settings, is an added advantage.

• Excellent communication and interpersonal skills, including proficiency in spoken

and written English.

• Strong project management abilities to oversee engagement programs.
• Proficiency in using communication tools and software.
• Data analysis skills to assess engagement initiatives\' effectiveness, including

interpreting employee survey data.

• Strong interpersonal skills and the ability to collaborate effectively across the

Institut Jantung Negara