Job Description

ABOUT US

The ShopBack Group is Asia-Pacific\'s leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.

Driven by the vision to become the world\'s most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 15,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.

This role will be supporting the Australia market.

Responsibilities

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Work cross function with teams to engage merchants for campaigns and initiatives to achieve commercial outcomes
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Build a strong relationship and retain exclusive engagement with the merchants
• Strategically grow merchant transactions with a consultative mix of channels, methods and a keen eye to detail
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

• A minimum 2+ years of experience in key account management, especially with F&B groups and chains. However, fresh graduates are encouraged to apply
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management - creativity and logical thinking would be key!
• A startup attitude- highly collaborative with entrepreneurial, roll up your sleeves attitude
• Self-motivated, resourceful and able to work independently
• Must be comfortable with C-level negotiations and have relationships with top decision makers
• Able to work in Australian time zone
• Proficiency in both Mandarin and English, with the ability to communicate effectively in both languages

ShopBack