Job Description

About TabSquare: TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare\'s solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare\'s clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit http://www.tabsquare.ai. About Deliveryhero: Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners. The Customer Success Partner / Key Account Manager role, based in Singapore, will be responsible for developing opportunities within their key accounts, setting strategies with their clients to gain results, and to overall provide the utmost customer service to their clients. Responsibilities: Be the primary point of contact and build long-term relationships with customers Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs Generate sales among client accounts, including reporting, up selling and cross selling Develops long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Makes sure clients receive requested products and services within timelines promised. Forecasts and tracks client account metrics Manage projects within client relationships, working to carry out client goals while meeting company goals Identifies opportunities to grow business with existing clients Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Skills & Requirements: Minimum 4 years of account management experience, preferably, with at least 2 years of experience with a tech company (selling enterprise CRM, ERP systems etc.), managing a portfolio of large / enterprise accounts. Entrepreneurial ability - open to try out new things / ideas, high ownership and can work independently, with minimum guidance Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Natural relationship builder with integrity, reliability, and maturity Critical thinking and problem-solving skills Comfortable in a fast-paced, changing environment Experience working with KPIs and achieving targets Experience in Big Data Analysis What we Offer: Hyper growth company in a one of the hottest areas of F&B Tech, with unique exposure to driving Fintech and Artificial Intelligence in a vertical Chance to work with bright minds from across cultures and countries Opportunity to strengthen regional experience working across multiple markets in the region and internationally. Fast paced and dynamic work environment with an opportunity to grow rapidly A culture that promotes empowerment, autonomy, and new ideas, enabling employees to deliver the best work of their careers

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