Job Description

9152 Mylan Healthcare Sdn. Bhd.

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership - Leveraging our collective expertise to connect people to products and services.

How will you make a difference?

Together with Viatris Malaysia, we offer a great career experience to inspire and empower talents like you to make an impact that matters for stakeholders and team. Whatever your aspirations, Viatris Malaysia offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with an aspiration and agility to push themselves further and strive ways to reach our shared goals.

Role Summary:

The Key Account Manager (KAM) is responsible for the overall Viatris relationship with a select portfolio of strategic, complex key accounts. This person is responsible for profitable & sustainable growth of the high value accounts through various strategic partnership and long-term business building.

Key Responsibilities:

CUSTOMER ENGAGEMENT

• Identifies key customers including Decision Making Units (DMUs) within the key account.

• Leads, coordinates and manages the long-term, consultative, senior executive customer relationship to become the customer's trusted business advisor. Extends the relationship beyond traditional procurement and contracting into other lines of business.

• Demonstrates expertise in relationship skills which promote and enable development of new relationships within the key accounts.

• Creatively delivers innovation and thought leadership to the key account relationship to increase strategic relevance of the Viatris brand.

• Represents the full spectrum of Viatris value to the customer and serves as the customer advocate internally at Viatris.

• Responsible for overall service excellence with key accounts.

ACCOUNT MANAGEMENT

• Manages all Viatris commercial activities around a set of key accounts to achieve agreed upon business obajectives

• Ensures that sales opportunities are maximized across the total Viatris Portfolio

• Analyzes and understands local environment, key account business, and aligned Viatris priorities to create mutually beneficial Key Account Plans that optimize sales opportunities and deliver improved key account outcomes.

• Implements and manages the Key Account Plan to drive the resources needed to develop mutually beneficial opportunities within key accounts.

• Creates and executes value propositions developed from key market and account insights.

• Works to ensure provider access to Viatris products within key accounts

• Monitors progress with key accounts and evolves Key Account Plans as appropriate.

• Anticipates, mitigates, and manages the risks to both Viatris and key accounts.

LEADERSHIP

• Applies a mastery of business acumen, including understanding of key account business, industry, economic trends, issues and competition. Is prepared to educate colleagues across Viatris on insights gained.

• Leads development of Key Account Plans that align Viatris core capabilities to key account strategic imperatives.

• Leads the process of developing, negotiating, and implementing contracts that mutually meet key account and Viatris requirements.

• Coordinates and leads with cross functional teams to deploy Viatris offers and/or value propositions with customers.

• Is able to take a short/mid/long-term view of Viatris's business with key accounts, aligning across Viatris categories when appropriate.

• Provides Marketing and Strategy Teams key local and customer specific insights that can be utilized in creating new market specific materials.

• Participates in industry and business related organizations, societies, conferences, and other Key Account Management related activities.

Qualifications:

• Bachelor's Degree required. MBA or advanced degree in a related field preferred. Management and/or Account Management experience strongly recommended.

• 5-7 years of previous pharmaceutical, or medical marketing/sales experience preferred.

• Proficient in local language required, fluency in English recommended.

• Has experience in proactively engaging at senior executive level within account organizations. Can provide evidence of having developed and executed business strategies to substantially increase account growth.

• Has in-depth industry knowledge and expertise.

• Has demonstrated ability to build strong network of senior executive contacts within the industry

• Demonstrates creativity and judgment in delivering innovative new approaches and solutions that meet customer requirements.

• Has experience in analyzing complex new situations, anticipates potential problems & future needs, and assesses opportunity impacts and risks.

• Able to articulate a differentiated value proposition to the customer.

• Team-oriented style and manner to work collaboratively and effectively in a matrix organization.

• Demonstrates strong business consulting skills including: Problem solving, Negotiation, Influence, Facilitation, Listening, and Project Management.

Physical/Mental Requirements:

• Strategic and innovative thinking
• Acts decisively in complex and fast-moving environment
• Entrepreneurial, Innovative and Growth mindset

• Commercial acumen and negotiation skill

• Strong analytical, strategic thinking, financial analysis and forecasting skills

• Building and leading high-performance teams and cross functional teams

• Considered risk understanding / taking

• Excellent sense of Teamwork/Collaboration

Organizational Relationships:

• Reports to the Head of Commercial.

• Works in close collaboration with Sales, Marketing, HR, Medical and Finance; external stakeholders include business owners and senior leaders of business partners, government.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.