Job Description

Description :Tactical retention responsibilities for assigned accounts include the following:

• Lead and manage the implementation of new services in collaboration with the appropriate operational staff at all origins and destinations.
• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) with Sales, Operations, and Finance.
• Build relationships beyond the main points of contact and penetrate the organisational structure.
• Ensure that all Crane Worldwide offices servicing the account understand and execute SOPs accordingly.
• Maintain rates and assess yields monthly.
• Monitor the account for timely payments and assist with collections on past-due invoices.
• Set up internal reports to monitor our performance in meeting critical milestones.
• Immediately communicate any issues or exceptions to Operations.
• Enter all meeting notes, action items, complaints, and compliments into our CRM and distribute them to appropriate people in the global network.
• Assign a corrective action to every issue/complaint and follow up on the effectiveness of corrective action to ensure client satisfaction with the resolution.
• Manage and lead business reviews and establish a quarterly review cycle, at a minimum.
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews.
• When necessary, travel within the region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction.
• Update the status of progress on business opportunities.
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.
• Ensure that all company policies and regulatory requirements are adhered to.

• Understand accounts\xe2\x80\x99 business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints.
• Continuously pursue and implement more efficiency and cost-reduction measures.
• Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support.
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions.

• Minimum two years of experience in the industry or related service industry required.
• At least one year of operational experience in the specific service(s) that the account utilizes is a must.
• Candidate should have good analytical and program management skills.
• Ability to define, develop, and document business processes and procedures is required.
• Exceptional organizational skills
• Strong written and verbal communication skills, with the ability to deliver presentations.
• Proficient in various computer skills, including Microsoft Office suite.
• Detail-oriented, capable of multitasking, and meeting deadlines.
• Self-motivated, comfortable working independently or as a team member.
• Strong customer service, problem-solving, and interpersonal skills.
• Capable of troubleshooting and problem resolution.
• Adaptable to changing demands.

Crane Worldwide Logistics