Job Description

:This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)Desired Skills & Experience Responsibilities:xe2x97x8f Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportxe2x97x8f Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesxe2x97x8f Printer break-fix and installationxe2x97x8f Disposal, redeployment and Asset reclaimxe2x97x8f Shipping coordinationxe2x97x8f Data Backup and Data Recovery coordinationxe2x97x8f Hardware Refreshxe2x97x8f Warranty and Out-of-warranty repair and replacementxe2x97x8f Depot Servicesxe2x97x8f Walk Up Supportxe2x97x8f Spare parts managementxe2x97x8f Executive (VIP) Supportxe2x97x8f Audio and Video Support including Health Checksxe2x97x8f Inventory and Asset Management Depot Operationsxe2x97x8f Coordinate with external vendors for dispatch supportxe2x97x8f Identify and resolve hardware and software application conflictsxe2x97x8f Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsxe2x97x8f Responsible for asset tagging and entering all incoming equipment into our asset management systemxe2x97x8f Collaborate with cross functional teams to properly onboard incoming new hiresxe2x97x8f Ensure that hardware is properly assigned and updated into our management systemxe2x97x8f Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentxe2x97x8f Work with external Suppliers to schedule repairs for damaged/malfunctioning hardwarexe2x97x8f Ensure that resolutions are consistent with company standards and policiesRequirementsxe2x97x8f Prefer 3-5 years IT experience, including technical trainingxe2x97x8f Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsxe2x97x8f Experience with imaging windows 10 OS.xe2x97x8f Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)xe2x97x8f Networked printer experience (queue creation, server maintenance, etc.)xe2x97x8f Experience in using PC-based word processing, presentation, and e-mail software preferredxe2x97x8f Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredxe2x97x8f Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situationsxe2x97x8f Outstanding customer service and interpersonal skillsxe2x97x8f Excellent organizational skills and ability to prioritize tasks among many competing requestsxe2x97x8f Experience working in or supporting a call center or help desk environmentxe2x97x8f MCP and or A+ Certificationsxe2x97x8f Aptitude for learningxe2x97x8f Excellent oral and written communication skillsxe2x97x8f Ability to work in teams and in a team environmentxe2x97x8f Able to lift up to 50 poundsxe2x97x8f Own car for transportation (mileage will be reimbursed by policy)xe2x97x8f Valid drivers license

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