Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people\xe2\x80\x99s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionRole PurposeAs the Lab IT & Workflow Solutions Partner (WFIT), you will act as technical resource to the exciting implementation team with key responsibilities of configuration, testing and go-live support. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.Actively participates in and conducts pre-implementation, implementation and post-project review meetings for RDMY customers with internal stakeholders. Performs remote configuration, testing, and troubleshooting or repair of WFIT and Digital solutions during the implementation process; e.g. go live, as needed.Exercises independent judgment in evaluating methods and may determine criteria for obtaining solutions.You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.As a qualified Lab IT & Workflow Solutions Partner, you willSupport the with WFIT and Digital Solutions implementations and troubleshootingProvide expertise to new hires to raise the knowledge on WFIT and Digital SolutionsCreate a collaborative community to get the good practices for WFIT and Digital Solutions implementationsAble to develop a program to cater customer needsDocuments all changes, modifications, scripts/programs created on Lab IT software.Well documented all customers\xe2\x80\x99 touchpoints in the CRM system correctly in a timely manner.Support predictive maintenance via record cases into CRM for root cause analysis.Deliver service, preventive maintenance, software upgrade commitments according to the planned schedule.Develops, prepares and maintains training and literature materials.Manage accounts, prioritize jobs, and assign to teammates accordingly.Able to analyze data generated from WFIT solutions and provide insights/action recommendation from the data analysis.Follows all documented procedures and processes, to ensure the product application/solution functions to specifications.Ensures internal and external stakeholders satisfaction during the installation and integration processes and post-go-live period.Manages expectations, identifies risks, and formulates plans to minimize impacts to the project by ensuring project progress on schedule while meeting all other specified project performance parameters.Who you are:Qualification and Experience2-3 years working experience in th relevant field and has Lab WFIT and Digital Solutions knowledge and implementation experienceHands-on knowledge on computer hardware/ networking / Operating System/Applications / databases and SQL programming languages.Preferable with medical laboratory experienceMarketing and business development experience will be a plusPrior experience developing, delivering, and assessing training programsExcellent communication, organization and customer service skillsPreferable to have IT / Middleware / LIS ExperiencePreferable to have knowledge of all Roche products with in the business area, and specialized knowledge in a particular product areaWho we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.

Roche