Job Description

At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. About the Role Provide day to day SAP functional services covering the following SAP Modules namely Finance (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting), Controlling, Project System and Flexible Real Estate Management for AIA Business Units. Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned. Roles and Responsibilities : Perform BAU Activities - Incident and Service Request: Perform diagnosis / investigation / troubleshooting. Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident. Perform BAU Activities - Change Request: Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)). Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary). Prepare test scenarios & acceptance criteria. Inform on readiness for Regression Test / Production deployment Prepare & submit Change Deployment Template. Close ticket upon successful Production deployment OR Close ticket upon receiving successful-deployment-confirmation from Integration Manager. Perform BAU activities as per defined in accordance to GA-FIT COE operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally simple to moderate scenarios. Ensure solutions are consistent with regional template. Positive collaboration with all stakeholders on BAU related matters. Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as a SAP ambassador. Provide training to end users. Participate in project activities with SAP focus. May require short term travel, standby and shift arrangements. Supporting Team Manager on work assignments as per required. Job Requirements: Education Bachelor\'s Degree in Information Systems / Business or Accounting equivalent is required. Experience Minimum 2 years\' relevant experience in regional solution / system support with SAP FICO focus across the APAC region. At least 1 end to end project implementation experience in FICO will be an added advantage. Relevant SAP COE experience and user support track record. Applied accounting / business knowledge in SAP FICO ECC system. Managing communication with key stakeholders (i.e. finance business users). Knowledge in SAP New General Ledger Accounting with Multiple Ledgers and Multiple Currency / Flexible Real Estate Management will be an added advantage. Certifications / licenses Relevant SAP certification. Additional skills SLA familiarity and performance driven work culture. Good communication and presentation skills. Good problem solving and analytical skills. A good team player. Able to work extended hours when necessary.

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