Job Description

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Langkawi, Malaysia

Voted the #1 Resort in Malaysia by Cond\xc3\xa9 Nast Readers\xe2\x80\x99 Choice Awards 2020, it\'s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort\xe2\x80\x99s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for a Learning and Development Manager. The Learning and Development Manager assists operative departments in the day-to-day function, as well as handles guest feedbacks and data analysis. The Learning and Development Manager supports the Department Heads in managing an employee learning and responsible for all learning programme to ensure the guests satisfaction and employee development. The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence. The Learning and Development manager fosters employee engagement and growth through training and supports continuous development on the job. The Learning and Development Manager will lead and facilitate the onboarding of new employees to ensure a seamless welcome to the Four Seasons Resort Langkawi.

Key Functions

• Experience in designing training curriculum and conduct stand up training
• Prepare the arrival and departures of Task Force
• Responsible for onboarding new employees and creating good employee experience
• Conduct regular core learning program, i.e. EMBARK (introductory training), DT (Designated Trainer) Workshop, DIB, Code of Conduct, Compliance, etc.
• Conduct annual learning needs analysis
• Manage learning and development budget
• Mentor and coach operations staff as and when needed
• Track and monitor learning and development objectives, ensure they are met or exceed expectations
• Attuned with learning and development trends, practices and policies
• Be an assessor for the learning and development program
• Partner with the employees and relevant committee team/s for employee engagement program to increase engagement scores
• Works harmoniously and professionally with colleagues and supervisors.
• Executes all other related tasks.

Qualifications & Experience

• College graduate or Certificate in Hotel Management.
• Certified Malaysia Train the Trainer
• At least 2 years\xe2\x80\x99 experience in the same role, ideally in a luxury hotel or resort environment.
• Minimum 1 year experience to design and conduct Adult Learning Programme
• Minimum of 1 year experience working in a managerial capacity
• Strong command of the English language
• A working knowledge of Resort systems and operations.
• Strategic, analytical and have solid business acumen.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure
• The opportunity to engage in a diverse and challenging work environment
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Competitive salary and benefits ((Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)
• Complementary uniforms and uniform care
• Complimentary Employee Meals
• 5 working days and 2 off days

The management level for this position is: Operations - Department Head

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

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For more details please visit our website :

Four Seasons Hotels