Live Chat Consultant (november Intake)

Kuala Lumpur, Malaysia

Job Description


#BuildYourDreamWithUs If you are ambitious and aspire to grow in your career, you are the right candidate for this role. SRG provides you opportunities to make your dreams a reality and to unleash your full potential. POSITION SUMMARY: The Customer Care Consultant (CCC) role is to resolve customer complaints via livechat. The CCC is required to greet customers warmly and ascertain the problem . The CCC is also required to assist customers in their inquiries. DUTIES AND RESPONSIBILITIES:

  • Professionally Interact with customers via live live chat (end to end handling of live chat ) as part of inbound and outbound function to provide information and assistance
  • Escalated complaints or requests via Service Requests & Trouble Tickets
  • Cross-selling of all products and services including all upgrades for product & packages
  • Spin-gating attempt for customers who request to downgrade their packs
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Undertake any other duties as-and-when assigned by the Management
  • You will be accountable for meeting individual (KPIs) and team goals
REQUIREMENTS:
  • Minimum Qualification - Degree Fresh Grad / Diploma with 6 Months of Experience and SPM with 2 Years of related working experience
  • Experience in customer service roles is desirable. Past working experience in contact/call centerare encouraged to apply
  • Good command of spoken and written English, Bahasa Malaysia, Tamil & Mandarin
  • Personality traits \xe2\x80\x93 Good attitude, enthusiastic, detail-oriented, responsible, trustworthy,ethical, and goal-focused
  • Customer service skills \xe2\x80\x93 Attentiveness, empathy, patience and consistency, persuasive,immaculate telephone manners, and communication skills
  • Stress tolerance and able to work under pressure
  • Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM \xe2\x80\x93 12AM)
  • Required to have own transportation arrangement
  • Able to start immediately
What you would enjoy as SRGian?
  • Ability to earn high performance incentives
  • Performance based environment which gives you an opportunity to outshine
  • Constant support and extensive training to prepare you for your role and your career growth
  • Be coached and mentored by the experts in the field
  • Rigorous expansion which gives you great opportunity for career advancement
  • Exposure & experience in a fast paced BPO Call Centre Industry
  • Ability to sharpen and enhance your communication and negotiation skills
  • Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport
  • Fun and exciting work environment
  • Engaging activities and recognition programs
  • Medical claims, Employer\xe2\x80\x99s EPF contribution and social security coverage
Terms and conditions applies * your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP. Job Type: Full-time Salary: RM2,000.00 - RM3,000.00 per month Benefits:
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
Supplemental pay types:
  • Performance bonus
Experience:
  • Customer service: 1 year (Preferred)
Expected Start Date: 11/16/2023

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Job Detail

  • Job Id
    JD992255
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned