- Meet or exceed the targets set by the management with regards to : - Customer Satisfaction - TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) - Overdue Orders - Database(s) accuracy - Quality of 1st time installation - Accountable for order management of all customer solution/ service orders from the receipt of valid service requests, to the local hand over as per predefined milestones - Perform order validation of assigned orders with the local customer - Help define/ revise Target Delivery Date (TDD) based on the local customer\xe2\x80\x99s needs/ availability - Determine adequate local entry point - Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules - Accountable for timely receipt of local loops and associated equipment based on a service/ solution order received - Resolve any ordering related issues with the PTT or Third Party Vendor - Establish local loop delivery dates in coordination with the overall required customer TDD - Schedule, execute, and validate local loop testing with the local PTT. Responsible to ensure local loop tests are Equant acceptable before final handover of services to customers - Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer - Perform proactive Order Management to ensure the TDD is met on all orders - Ensure sales/provisioning databases are accurately updated at all times
Orange is one of the world\xe2\x80\x99 leading telecommunications operator with sales of 42 billion euros in 2019 and 145,000 employees worldwide as at 31st March 2020, including 85,000 employees in France. The Group has a total customer base of 253 million customers worldwide as at 31 March 2020, including 208 million mobile customers and 21 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunications services to multinational companies, under the brand Orange Business Services. In 2019, the Group presented its new \xe2\x80\x98Engage 2025\xe2\x80\x99 strategic plan, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions. Orange is listed on Euronext Paris (symbol ORA) and on New York Stock Exchange (symbol ORAN) Orange Business Services joined the landscape of Service centers in Kuala Lumpur 5+ years ago (2014) starting from CS&O and in early 2016, it has expanded to other functions like pre-sales, post -sales, Cybersecurity, Operations and Service Desk team with language capabilities.
Bachelor\'s or Equivalent