Proficiency in both English and Chinese, with the ability to use both as working languages
Basic knowledge and relevant experience in logistics software or warehouse management systems (specifically within logistics or warehousing industries).
Fundamental IT skills (e.g., data entry, report documentation, system navigation).
No application software development or software testing experience required.
High attention to detail, reliability, and the ability to handle repetitive testing tasks diligently
Honest and reliable, with the ability to report issues truthfully.
Strong communication skills, with the ability to work effectively in a multicultural team (Japan, Malaysia, China) and convey information clearly
Possess good leadership to lead a team with past experience exhibiting capability to manage stress and urgency in a critical environment
Expected to own people management responsibility including conducting interviews for hiring Logistic System Testing Officer and managing team member's quality & performance
Expected to generate reports including failure case analysis and service improvement initiatives, must be an analytical person
Willingness to work overtime when requiredGOOD-TO-HAVE:
Six Sigma certified
Experience working in an automated warehousing or logistics environment.
Ability to work independently with minimal supervision.
Tanggungjawab Role Overview
Responsible for leading a team of Logistics System Test Officers to conduct on-site testing of inventory and stock inbound/outbound processes in automated warehousing environments, ensuring all activities are carried out accurately, efficiently, and in line with the established test plan.
Standard office hours, with the need to work extended hours (overtime) when required especially during escalations.
Test Plan & Operations Management
Oversee the full lifecycle of test plans for inventory and stock inbound/outbound processes.
Identify and escalate any operational or functional issues observed during testing.
Document all identified issues clearly, accurately, and in the prescribed format; without guessing, concealing, or attempting to resolve issues independently.
Provide timely and transparent reports of testing results to the client's team in Japan.
Collaborate with relevant stakeholders to clarify and resolve testing results.
Support officers in executing assigned test plans and managing escalations effectively.
Ensure all test cases and results meet defined quality standards.
Monitor, track, and follow up on pending test cases.
Assess and adjust test case priorities (upgrades/downgrades) as necessary.
Ensure compliance with all established processes.
Record all issues and resolutions in the Production Log and ensure timely follow-up.
Quality & Process Improvement
Drive service and process improvements based on client requirements.
Implement corrective actions and ensure successful execution of quality improvements.
Review and update client documentation, including scripted solutions, work instruction templates, and knowledge repositories.
Document and maintain additional technical knowledge, including process documents, user manuals, internal guides, and FAQs.
Provide constructive feedback to the client for continuous improvement.
Reporting & Analysis
Perform analysis of test plans and test cases to identify gaps or improvement areas.
Generate and deliver required reports for both management and clients, including weekly and monthly compilations and presentations.
People Management & Leadership
Lead, coach, and manage the team to ensure high performance and consistent quality of work.
Provide training and mentorship to team members to strengthen skills and knowledge.
Offer clear directions, guidelines, and support to ensure team members meet expectations.
Foster collaboration, knowledge sharing, and professional growth within the team. Manfaat High Internal Growth Plan.Competitive Salary + allowances. Manfaat tambahan
Allowance Provided
Kemahiran Logistics Management Supervising Team Leadership Supply Chain Optimization Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.