Job Description

Key Responsibilities
Order & Supply Chain Coordination
Coordinate customer orders with sales, planning, and logistics teams to ensure accuracy, timely processing, and on-time delivery.
Support daily supply chain operations by managing order flows, sales data, and logistics documentation.
Work cross-functionally to resolve order-related or delivery issues efficiently.
Logistics, Shipping & Documentation
Prepare and manage shipping documents such as invoices, packing lists, and customs-related paperwork.
Coordinate outbound shipments and monitor delivery progress to ensure smooth execution.
Support customs clearance activities and ensure compliance with shipping, safety, and regulatory requirements.
Maintain well-organized records to support audits and internal controls.
Inventory, Planning & Procurement Support
Monitor inventory levels and support production or procurement planning to prevent stock-outs or overstocking.
Provide visibility on material availability and flag potential supply risks in advance.
Support initiatives to optimize inventory levels and improve stock turnover.
Customer & Stakeholder Management
Act as a key point of contact for customer inquiries related to orders, deliveries, and logistics status.
Resolve customer issues professionally to maintain a high level of service satisfaction.
Maintain accurate customer and order-related information in internal systems.
Credit & Commercial Support
Assist in basic credit control activities, including monitoring credit exposure and supporting collections where required.
Provide operational support to commercial teams to ensure smooth customer interactions.
Data Analysis & Reporting
Extract, consolidate, and analyze data related to sales, inventory, production, transportation, and order fulfillment.
Prepare regular operational and performance reports for management, including key supply chain and logistics metrics.
Use tools such as Excel or BI platforms to identify trends, inefficiencies, and potential cost-saving opportunities.
Requirements
Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field.
Experience in supply chain operations, logistics coordination, order management, or commercial support is an advantage. * Basic understanding of Incoterms and international shipping practices is an advantage.
Familiarity with SAP systems is an added advantage.
Exposure to Power BI or similar reporting/BI tools is a plus.
Strong coordination and communication skills with the ability to work across multiple teams.
Conscientious with good documentation and organizational skills.
Comfortable working with data, reports, and operational metrics using Excel or similar tools.

Skills Required