Job Description

About Us
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.
Responsibilities

• Monitor live shipments through tracking systems, control towers, and carrier platforms.
• Provide proactive updates to customers regarding shipment status, delays, or exceptions.
• Ensure timely communication of Estimated Time of Arrival (ETA) and delivery status.
• Serve as the primary contact point for customers regarding shipment visibility.
• Respond to customer inquiries, providing accurate and timely updates.
• Proactively communicate solutions in case of disruptions (e.g., customs holds, weather delays).
• Maintain strong customer relationships by ensuring service excellence.
• Escalate shipment issues to operations, carriers, or warehouse teams where required.
• Coordinate internally and externally to resolve exceptions and minimize impact on customer supply chains.
• Log and track customer complaints or service issues, ensuring prompt resolution.
• Generate shipment visibility reports for customers.
• Maintain accurate shipment records and update systems regularly.

Requirements

• Minimum a Diploma or Bachelor's degree in Logistics, Supply Chain, Business, or related field (preferred).
• 1-3 years of experience in logistics, freight forwarding, customer service, or control tower roles.
• Strong communication and interpersonal skills (customer-facing experience is essential).
• Knowledge of transportation modes (air, sea, land) and international shipping processes.
• Proficient in logistics tracking systems.
• Ability to multitask, prioritize, and perform under pressure.
• Problem-solving mindset with a customer-first attitude.

Skills Required