Logistics Customer Service Executive

Klang, Selangor, Malaysia

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Possess self-confidence and be able to actively interact with all relevant parties.

Responsibilities

Arrange and coordinate all import and export shipping matters according to clients\' requirements.
Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
Fulfil orders and generate reports using the Company\'s in-house warehouse management system.
Collaborate with finance department to ensure timely and accurate billing.
Manage daily execution of customer service activities pertaining to the arrangement of warehousing (incl. Exchange Compliance and Stock Management), distribution and import/export shipments.
Ensure proper and timely execution and follow up on banks and customers\' instructions and requests.
Updating the warehouse management inventory management system timely and accurately.
Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer\'s expectation.
Trouble shooting/solving of daily operations issues.
Escalate any customer\'s complaints to the Team Leaders or Customer Service Manager.
Timely and error free processing of customer\'s instructions such as warranting, title transfer and warehouse receipt

Benefits

Ricebowl

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