Job Description

:We empower our people to stay resilient and relevant in a constantly changing world. We\xe2\x80\x99re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you\xe2\x80\x99d make a great addition to our vibrant ASEAN team.You\xe2\x80\x99ll create impact by:

• Providing customer service support to customers in the Asia Pacific and Middle East regions.
• Acting as the first point of contact for customers and logistics service providers, managing daily communications on all shipment inquiries, issues, and complaints.
• Managing CRM tickets for the Middle East & Asia Pacific (MA) region.
• Monitoring inbound and outbound activities of the Regional Distribution Center (RDC) and forwarders to the MA region.
• Arranging deliveries directly from factories/RDCs to our end customers.
• Coordinating shipments with forwarders.
• Managing customer claims and return shipments to RDCs.
• Performing freight invoice clearing for RDC SG.
• Handling ad hoc tasks as required by management.

Your excel in:

• Holding a Bachelor\'s Degree in Logistics, Supply Chain Management, Business Administration, or related disciplines.
• Having at least 2 years of solid experience in customer services, sales support, and logistics functions, preferably gained from a multinational corporation (MNC).
• Possessing experience in the logistics services or freight forwarding industry (advantageous).
• Handling a full set of import/export documents.
• Having knowledge of SAP MM & SD applications (preferred).
• Demonstrating the ability to multi-task, prioritize, and manage time effectively.
• Exhibiting good analytical and communication skills.
• Being self-motivated, independent, and able to work under pressure.
• Commanding good proficiency in both written and spoken English and Chinese, with Mandarin being an added advantage.
• Being well-versed in MS Office applications such as Word, Excel, PowerPoint, Outlook, etc.

What we offer:

• 2 to 3 days of mobile working per week as a global standard
• Attractive remuneration package
• Development opportunities for both personal and professional growth
• An environment where everyone can bring their whole self to work and feel a sense of belonging

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and personal preferences.Create a better #TomorrowWithUs!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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