Job Description

: Job Purpose To serve as a Team Member for the Product Owner (Business Requirements) pillar in Project Rubik core team. Project Rubik is CIMB Bank\'s initiative to replace 1View, its incumbent Customer Relationship Management (CRM) application. 1View is used by 5,800 users across the Bank\'s primary channels (branch, contact centre, retail telemarketing, mobile sales, digital). It is a multi-function platform which incorporates leads orchestration, customer 360, next best offer recommendations, product applications, service requests, tracking and reporting via integrations with over 40 systems bankwide. Project Rubik will improve upon 1View\'s existing capabilities, and bring new functionalities, particularly in the area of Digital Sales and Service. To emphasise the project\'s scale and complexity, there are over 4,000 functional and technical requirements under Project Rubik. Its successful deployment will greatly augment CIMB\'s ability to adapt to rapidly evolving customer expectations, and deliver next-gen CX to its customers. Key Responsibilities . Be part of an agile team of business analysts to ensure that all business requirements are captured and translated into final implementation. Understand and analyse business needs, while balancing against to-be system capabilities. Improve on existing gaps within present-day 1View CRM by optimising build specifications of to-be Rubik CRM. To maximise out-of-the-box functionalities and minimise customisations. To conduct in-depth reviews and discussions with existing business users of CRM, and to acquire detailed understanding of business rules, process / work flows in the context of sales, service and support tasks facilitated by CRM system. To work with business owners to develop test strategy and related test scenarios and scripts. To work with IT-side test managers to ensure alignment of testing approach and desired outcomes. The business requirements team is expected to work very closely with Business and IT leads, including stakeholders from sales, service & support channels, product & segment owners, platform and system owners, and senior management in Consumer, Commercial and Transaction Banking. Job Specification . Qualifications (Basic Degree/Diploma etc) Basic Degree Professional Qualification and/or Regulatory, Licensing requirements N/A Relevant Work Experience Experience in the following roles would be considered a significant advantage: Business Requirements / Analyst role Project Management role Related experience in delivering large-scale IT projects with CRM-related experience being a further advantage Required Competencies and Skills . Competencies/Skills (Essential to succeed in this job) Ability to document business requirements and test scenarios / strategies for large-scale system or platform transformation Project management & organisational skillsets and ability to manage multiple workstreams simultaneously while effectively prioritising deliverables Ability to influence and drive initiatives across key stakeholders Understanding of banking products, services and functions Understanding of IT systems and delivery mechanisms

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