Job Description

Company Description\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwideWe are looking for a talented Manager, Food Safety & Quality who is able to support the expansive growth of our dark store business, pandamart. The role will directly influence the day-to-day decision making within our Food Safety & Quality Management across our Malaysia portfolio.This role will be based in Kuala Lumpur and will report to the Head of pandamart.Responsibilities

• Oversee the Food Safety & Quality Management (FSQM) with our supplier partners in terms of quality policies and standards
• Record, monitor and action on store operational performance against our food safety standards to improve key operational metrics including shrinkage and availability
• Help strengthen FSQM policies and enable across all stores within Malaysia\'s portfolio
• Deliver training to suppliers, warehouse managers and senior leaders to create a strong knowledge centered on FSQM
• Perform monthly audits at our stores and distribution centers
• Monitor and own the customer-experience journey including actionable items on how to improve the incident rate
• Work closely with every store-level manager with data-driven insights on how to improve and align their operational SOPs

Qualifications

• Degree or equivalent in Food Science or appropriate science discipline
• Experience in Quality Assurance in Food, FMCG or E-commerce companies
• Expertise in developing and implementing food safety & quality system, policies and standards
• Candidates with GMP / HACCP, ISO22000 trained will be an added advantage
• Focused on Food Safety & Quality improvement and ability to coach a large portfolio of stakeholders
• Analytical mind and business acumen with ability to work with large amounts of data to discover patterns and trends and to form conclusions based on findings.
• Ability to manage complexity and be comfortable with ambiguity
• Good communication and presentation skills
• Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
• You are an \'out-of-the-box\' thinker and want to constantly challenge the status quo

Additional InformationWhat we Offer?Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life\'s calling.Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it\'s right but also because it makes us stronger.These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.Delivery HeroOur parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Delivery Hero