Job Description

Professional, Full Time (Contract)

\xef\xbb\xbfAs the Manager of F&B, Retail Operations, Fleet Management and Administration, you will play a crucial role in enhancing the overall student experience and supporting our mission to provide a world-class education environment. This multifaceted role includes strategic planning, operational management, financial stewardship, menu and product development, customer experience, staff development, marketing, as well as the management of the university fleet of vehicle, records and archive and general campus administration.

Responsibilities:

1. Strategic Planning:

• Develop and execute a comprehensive strategic plan for F&B and retail outlets, aligning with the university\'s overall objectives.
• Detail planning, promoting and managing to maximise the usage of the campus venues
• Identify opportunities to enhance offerings, improve customer experience, and drive revenue growth.

2. Operational Management:

• Provide effective leadership to the F&B and retail teams, fostering a collaborative and customer-focused environment.
• Oversee daily operations, ensuring adherence to high-quality standards, cleanliness, and compliance with health and safety regulations.
• Monitor inventory levels, order supplies, and manage vendor relationships to ensure consistent availability of products.

3. Financial Management:

• Develop and manage budgets for each outlet, tracking expenses, revenues, and profitability.
• Implement cost control measures without compromising service quality.

4. Menu and Product Development:

• Collaborate with culinary and merchandising teams to create innovative and appealing menus and retail product offerings.
• Stay updated with industry trends and incorporate them into the outlets\' offerings.

5. Customer Experience:

• Maintain a strong focus on delivering exceptional customer service and responding to customer feedback.
• Continuously assess and improve the layout, ambiance, and customer flow of outlets.

6. Staff Training and Development:

• Recruit, train, and mentor staff, ensuring they are well-equipped to provide outstanding service.
• Foster a positive work environment that encourages growth and employee satisfaction.

7. Marketing and Promotion:

• Collaborate with marketing teams to develop promotional strategies and events to attract and engage the university community.
• Utilize social media and other platforms to effectively communicate offerings and events.

8. Fleet Management:

• Oversee the management of the university fleet of vehicle ensuring efficient and safe transportation services for the campus community.
• Coordination of schedules, routes and the management of team of support drivers for campus shuttle and other transportation requests.

9. Records and Archive

• Managing the University centralised archives and recordkeeping practices to ensure accurate and secured capture of all university\xe2\x80\x99s records.
• Developing and implementation of the records management and records keeping policies and procedures for the registration, circulation, protection and destruction of all university records in adaptation to the Curtin University Record Keeping Policy and other Malaysia regulatory legislation.

10. Other General Campus Administration:

• Managing other essential campus administration and support services including Mails & courier centre, general office equipment and graduation regalia
• Procurement of campus educational materials, campus souvenirs and other merchandise items
• Management of centralised general office stationaries and other consumables for the university

Qualifications and Experience:

• Bachelor\'s degree in Business Administration, Hospitality Management, or related field (Master\'s degree preferred).
• Proven experience in managing multiple F&B and retail outlets, preferably in an educational or hospitality setting.
• Strong business acumen and financial management skills.
• Excellent leadership and interpersonal skills.
• Creativity and ability to innovate in menu and product development.
• Proficiency in using technology for inventory management and point-of-sale systems.
• Exceptional communication skills and a customer-oriented mindset.
• Minimum of 5 years of supervisor experience\xef\xbb\xbf.

Join Our Team and Elevate the Campus Experience!\xef\xbb\xbf

If you are ready to take on this exciting role and contribute to the thriving Curtin University Malaysia community, please submit your application, including your resume and a cover letter detailing your qualifications and vision for F&B, retail excellence, and efficient transport management, records, and archive at Curtin University Malaysia.\xef\xbb\xbf

Closing Date: 7th October 2023

Interested applicants are invited to submit a latest resume which includes addressing the selection criteria, a covering letter, names and contact details of at least two referees and certified copies of your academic credentials.

How to apply:

Please address your applications to:

Staffing Management Section,
Human Resource Department,
Curtin University Malaysia,
CDT 250, 98009 Miri, Sarawak, Malaysia

To submit an application, please click on the Apply Now button.

Alternatively, you may email your applications to:

Only shortlisted candidates will be notified.

Disclaimer:
Curtin (Malaysia) Sdn Bhd reserves the right at its discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time.

Curtin University