Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Manager, Shareholder Services



What will you do?

• This position is accountable for providing high quality service through the management of day-to-day activity within Register department. The individual should be a self-starter, motivated person with strong analytical skills. He/she ensures a superior level of service is maintained at all times by managing a team within the Register Departments. He/she should be raising awareness of risks and pending issues across the team, presenting potential solutions and leading calls with clients and other senior staff. The individual should provide exceptional experience in all engagements with RBC Investor Services.
• The incumbent will hold a Manager position within the Register team and will be responsible for the various functions which consist of managing all operational tasks and legal reporting while ensuring optimal delivery to clients and rigorous risk management.

• Ensuring risk profiling and customer due diligence in line with TA AML/ KYC guidelines or Clients specific KYC policy for accounts and dealers in the funds.
• Collecting information and performing classification in line with various regulations such as FATCA, RDR, AIFMD...
• Leading & motivating teams/attending to daily staffing items
• Defining standards and procedures to be put in place within the team
• Being the escalation point, adhering to the terms of generally Accepted Transfer Agent Principles, Prospectus, internal policies, plan and execute the processes in order to minimize risk; increase efficiencies and improve quality.
• Providing optimal client service and ensure deliveries are in line with SLA
• Leading escalation calls with investors, clients and internal stakeholders.
• Supporting the migration In or out, audits and UAT as required.
• Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.

• Managing people, coaching, mentoring and leading the team as well as providing training.
• Ensure and supervise the accuracy, timeliness and completeness of all processes.
• Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.

What do you need to succeed?

Must-have

• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organisation skills, ability to prioritise workloads to meet tight deadlines.
• Operational Management experience 3-5 relevant industry experience.
• Prior exposure to Operational Risk and the corresponding risk monitoring tools
• Robust people management capability
• As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move

Nice-to-have

• Experience business administration and / or relevant operational knowledge and experience
• University degree or equivalent desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications

Job Summary What is the opportunity?
RBC Investor & Treasury Services Private Capital Services is a third party fund servicing business delivering specialist corporate fund administration, fund accounting, transaction management and shareholder services to Private Equity, Real Estate, Infrastructure Funds and other Private Capital Services Structures.
RBC Investor & Treasury Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standardised processes globally.
The Shareholder Services Manager will assure the organisation of the day to day work of the Shareholder Services administration team, act as an escalation point for the oversight teams in the \xe2\x80\x98home country\xe2\x80\x99, and support the coaching and development of new and developing team members.

Supporting region : Luxembourg

Address: PERSIARAN APEC:CYBERJAYA

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Investor and Treasury Services

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-12-13-08:00

Application Deadline: 2023-01-17-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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