Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Supervisor Shareholder Services



What will you do?

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation
• Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI\xe2\x80\x99s /KQI\xe2\x80\x99s
• They will be the teams \xe2\x80\x9cgo to\xe2\x80\x9d personnel in matters related to Dealing, Reporting and Settlement
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of day to day operations, as well as dealing with and escalating matters of concern to the appropriate levels
• Promote RBC\xe2\x80\x99s Values and Golden Rules
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:

• Trade processing
• Dispatching
• Cash Processing
• Electronic Dealing
• Reporting
• Distribution
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team
• Ensure daily cut-offs are adhered to in accordance with the SLA
• Ensure quality and timeliness around all activities
• Ensure queries are managed effectively
• Liaise with other department units to ensure high-quality service provided to clients
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume
• Participate in any training as directed by the Manager, Shareholder Services.
• Complete any necessary or recommended internal or external structured training programs and modules
• Ensure all team deadlines are met with a very high level of accuracy.
• Ensure all documents are carefully reviewed by team capturing all instructions & information accurately.
• Review and monitor the client workflow queue to ensure all items action within SLA.
• Provide high quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.

• Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
• Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow queue to ensure all items are actioned with SLA, Maintain the integrity of data within Sara and Documentum.
• Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) (by providing back-up relief for staff who are absent, on leave or at times of high volume).
• Complete any necessary or recommended internal or external structured training programs and modules in timely manner.

What do you need to succeed?
Must-have

• 2 years of Transfer Agency or financial services industry in an operations environment.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to priorities workloads to meet tight deadlines.
• As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move

Nice-to-have

• Experience business administration and / or relevant operational knowledge and experience
• University degree or equivalent desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications

What\xe2\x80\x99s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Summary What is the opportunity?
RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements \xe2\x80\x93 income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standard processes globally.
Supervisor, Shareholder Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures..

Supporting Region : Lux

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-04-20

Application Deadline: 2023-05-04

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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