Job Description

• Working 24/7 (9 hours), Between Monday to Sunday 5 working days, 2 days off
• Must be tech savvy and interested in the customer\'s products and platform features
• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solutioning sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply IT to improve results
• Self-driven to achieve targets and deliver superior service
• Must be able to speak, read and write the required language to support

Responsibilities

• Answer inbound calls in a timely and friendly manner
• Reply to queries sent through bank\'s Contact Us inquiry form
• Reach out to customers for information/documents in supporting Request for Information (\xe2\x80\x9cRFI\xe2\x80\x9d) from KYC, AML, risk and operations teams
• Perform call back with customers for transaction confirmations
• Respond to customers\' queries and concerns with the aim of achieving first call resolution
• Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Level 1 first point of contact for customer complaints
• Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

Benefits

• Medical and Insurance Coverage
• PF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• World Class Training provided (Soft skill, system, SOP and product knowledge)

SkillsFluency in Mandarin Customer service experience Knowledge of digital banking Problem-solving skills Communication skillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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