Job Description

Job Overview

We are looking for a hands-on and service-driven Assistant Floor Manager to support daily operations at our restaurant. You'll be assisting the Floor Manager in overseeing the front-of-house team, ensuring smooth service flow, and delivering exceptional guest experiences that reflect the quality and reputation of our brand.

Key Responsibilities

Assist in managing day-to-day floor operations, ensuring high service standards and customer satisfaction Lead and supervise service crew during shifts, providing guidance and support as needed Handle guest inquiries, special requests, and complaints professionally and promptly. Coordinate with kitchen and bar teams to ensure smooth communication and service flow. Support in staff scheduling, training, and floor assignments. Monitor cleanliness, presentation, and readiness of the dining area at all times. Assist in opening and closing duties, cash handling, and daily reporting as required. Uphold company SOPs and promote a positive working environment.

Requirements

Minimum

1-2 years of experience

in a supervisory or assistant manager role in the F&B or hospitality industry. Strong interpersonal and leadership skills. Able to handle high-pressure environments and multitask efficiently. Good communication in

English

and Mandarin Customer-focused with a positive attitude and problem-solving mindset. Willing to work shifts, weekends, and public holidays.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Experience:

supervisory or assistant manager background: 1 year (Required)
Language:

Good communication in English and Mandarin (Required)
Work Location: In person