Job Description

About Accenture
Accenture is a leading global professional services company that helps the world\xe2\x80\x99s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world\xe2\x80\x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360\xc2\xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360\xc2\xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.Job Summary:
The Service Desk Agent Level 1 is the first point of contact for customers seeking technical assistance over the phone, email, or chat. This role is responsible for providing support by diagnosing and resolving technical issues, escalating more complex problems to higher-level support, and ensuring excellent customer service.Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat or self-service portal.
• Provide first-level technical support and resolve hardware, software, and network issues.
• Assist customers with account setup, software installation, and troubleshooting.
• Diagnose technical issues based on customer descriptions and use remote support tools to resolve them.
• Escalate unresolved issues to Level 2 or higher support teams with detailed documentation.
• Follow up with customers to ensure issues are fully resolved.
• Record all support requests and resolutions in the service desk ticketing system.
• Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.
• Educate customers on best practices and preventive measures to avoid recurring issues.

Qualifications:

• Diploma in IT/Computer related course.
• minimum 2 years Service Desk, experience in Service Desk Support.
• Troubleshooting in Windows
• Knowledge in Microsoft suits Teams and 365, sharepoints
• Basic Network Truoble shooting
• Language skills : Bilingual, English, Bahasa Malaysian.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with various operating systems (Windows, Mac, Linux) and common software applications.
• Ability to work independently and as part of a team.

Location: Cyberjaya
Working Schedule: Shifting Schedule
Work Type: On-siteYou will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.About AccentureAccenture is a leading global professional services company that helps the world\xe2\x80\x99s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services\xe2\x80\x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world\xe2\x80\x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360\xc2\xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360\xc2\xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture