Service Desk Agent
Malaysia, Malaysia
Job Description
:
Role Purpose:
The Service Desk Agent is responsible for providing first-level support to end users of IT services. This includes answering phone calls, responding to emails & Chats, and resolving technical issues. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.
Responsibilities:
- Answer phone calls, hats and emails from end users with technical issues.
- Troubleshoot and resolve technical issues.
- Escalate issues to the appropriate level of support as needed.
- Document all customer interactions in the ticketing system.
- Maintain a high level of customer satisfaction.
- Keep up-to-date on new IT products and services.
- Collaborate with other members of the IT team to resolve complex issues.
- Associate\'s Diploma / degree in IT or related field.
- 1-2 years of experience in a customer service or technical support role.
- Strong customer service skills.
- Technical aptitude.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite.
- Preferable with ITIL foundation certification - Added Advantages
Join Date: 2nd Jan 2024
Work Location/Project = Office / WFH (Hybrid)
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Job Detail
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Job IdJD1007454
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned