Service Desk Agent Chinese (penang Contract 1 Year)
Johor Bahru, Malaysia
Job Description
b'
Position : Service Desk Agent (Chinese speaking) Working Location : Penang
Working hours : Work from Office, 8.00am - 5.00pm, Monday to Friday
Term of Employment : Contract 1 year
Required speaking/written : Chinese proficiency and English s :
Working hours : Work from Office, 8.00am - 5.00pm, Monday to Friday
Term of Employment : Contract 1 year
Required speaking/written : Chinese proficiency and English s :
- Handles sensitive data while adhering to strict security and privacy rules.
- Provide up to date and actionable briefings to the leadership chain regarding current business operations, customer incidents, and tolling/process issues.
- Actively participate in Telephone Number Services daily work.
- Proactively identifies process gaps /issues, and presents solutions for resolution.
- Contribute to and evolve a playbook of processes, keeping them current and useful.
- Propose preventative measures, process enhancements and improved tolling functionality.
- Adhere to, closely monitor, and report on KPIs including time to action, and port order completion timelines.
- Maintain a portfolio of customers and tickets associated with these customers.
- Contributes to the backlog of development activities when required.
- Works with ticketing queue to ensure customer requests are closed on time and with quality.
- Bachelor\xe2\x80\x99s degree preferably in International Business, Intelligence Studies, Management Information Systems, Computer Science. Other relevant experience considered in lieu of specific degree.
- 1+ years of experience working in a business operation role.
- 1+ years of experience or study in telecommunications, fixed line or VOIP is a plus.
- 1+ years of experience working in a Telephone Number Services team in the high-tech industry is a plus.
- 1+ years of incident and customer relationship management experience is a plus.
- Strong capabilities in Microsoft Office products.
- Experience with Microsoft Dymanics365 ticketing tool is a plus.
- Telephone system, phone number management, phone number porting experiences a bonus.
- Data analysis experience and strong Microsoft Excel, PowerBI, or other data analysis tool knowledge a plus
- Familiarity and basic knowledge on DB, programming, and scripting languages like PowerShell, SQL, Java, Python, and other coding experience is a plus.
- Basic understanding of PSTN and programming
- Must be fluent in English both spoken and written.
- Must be fluent in Chinese, preferably Cantonese \xe2\x80\x93 both spoken and written
- International Travel will be required on an occasional basis.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD919654
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohor Bahru, Malaysia
-
EducationNot mentioned