Job Description

• Responsible to ensure all facilities, tools documents, sales materials of service department being functional and up-to-date.

• Effectively manages team members, including technicians, service advisors and customer relation executive to ensure team objectives and sales goals are being carried out.

• Displays extensive working knowledge of industry standards and practices, including product details and company service offered.

• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.

• Assists with or performs administrative tasks.

• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to regulations.

• Sets up ad maintains service desk, including managing service desk team members and evaluating desk efficiency.

• Resolves service desk problems and improves current service desk methods to increase productivity and customer service.

• Monitors department issues and client complaints to define pattens and work to lessen those recurring issues.

• To maximize profitability of service vehicle through satisfaction & retention of customers.

• To develop necessary service organization and resource to achieve performance objectives.

• To ensure the optimum stock of spare parts are on premises and/ or on order.

• To create an environment where the department and ts employees develop and excel.

• To enhance the reputation of Mitsubishi Motors brand at every opportunity when interacting with others.

• Responsible to ensure all staffs in service center follow JMAG and MMM policy and guideline.

• Responsible to ensure implementation of actions, directions, process, rules, which have been decided by the dealer company.

• Responsible to monitor, control and correct entire service department on its service activities, operating process and resources for endeavoring to fulfil financial-profitability, cost, revenue and qualitative - Customer Satisfaction and Employee Satisfaction objectives allocated to the service department of the dealer company.

• Responsible on expenditure, cash, asset, liabilities of the service department to control and monitor, so that it is correct in line with the dealer accounting and there is neither fraud nor mistake.

• Responsible to ensure level of operational competence in entire service department by training, sharing knowledge among departments and allocation of job so that employees and staffs i the service department are able to perform for achieving objectives at the service department and of the dealer company.

• Responsible to ensure resource capacity so that the service department is capable to achieve financial and qualitative objectives of the department and the dealer company.

• Responsible to ensure behavior and attitude of employees and staffs of the service department so that there is no wrong doing and their code of conduct legally is appropriate.

• Regularly audits work being done and customer service being provided to ensure all standard are met and that repair work is carried out effectively, correctly and thoroughly.

• Oversees team members performing inspections, preparing reports and doing repairs; if necessary, carry out these job duties personally to ensure highest equality of work.

Job Type: Full-time Salary: RM3,000.00 - RM6,000.00 per month