Job Description

Job Responsibility Monitoring in Real Time, In-Transit vehicles, and managing vehicles & emergency alerts in the system. Liaising with Transport Operators/Driver related to In-Transit Violation Alerts. Coordinating with the Rapid Response Unit in accordance with the prevailing situation. Liaising with various external parties and/or agencies, to clarify alerts that might have an impact on the RRU operations/procedures. Ensure proper guidance of handover to other Monitoring Supervisors to accomplish Pending/Active/To-be resolved Issues. Daily Update of status to Shift Supervisor i) Accomplished Job & Responsibilities. ii) Update Shift Handover on Pending/Active/To-be Resolved Issues for Supervisor observation of completion within SLA. Manage incoming/outgoing calls/emails. Preparing necessary reports from the system. Handle any ad-hoc task assigned. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Job Requirements Fresh graduates are encouraged to apply. Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison, etc) is an added advantage. Possess good telephone etiquette with a smiley voice. Knowledge in handling basic computers (Microsoft Excel/Word etc). Good communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively Others Rotational Day/Night Shift (12 hours) 4 days work/ 4 days off days (45 hrs/week) Night shift allowance per day for a full working day Job Benifits Annual leave and sick leave KWSP and SOCSO Medical & Insurance Coverage

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