https://swivelt.com/job-application-form/?vacancy_id=VAC3277 Customer Service Exec Supporting Country: Japan Location: Malaysia Vacancy ID: VAC3277 This is a Native Japanese speaking customer service role for a client with more than 40 years has advanced glucose management and diabetes care with pioneering technologies and new products defined by simplicity, accuracy and trust. From blood glucose meters, test strips, and lancets to an integrated digital health platform and hospital point-of-care systems, the customer is committed to offering patient-centric products and clinically-proven solutions. RESPONSIBILITIES Provide quality customer service and support for customer calls originating from Japan. Calls, chat, emails and tickets will be handled in Native Japanese. In this role, you will be responsible for processing enquiries and troubleshooting needs of the medical device, in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction. SKILLS AND REQUIREMENTS \xe2\x80\xa2Ability to read and understand English/and Native Japanese (Native only) \xe2\x80\xa2Ability to communicate clearly and effectively orally and written \xe2\x80\xa2Ability to read and write proficiently while multitasking (actively listening to Customer and answering questions) \xe2\x80\xa2Basic typing skills on a PC keyboard equal to twenty (20) words per minute as observed by interviewer \xe2\x80\xa2Ability to use email and digital media \xe2\x80\xa2Accurately document the required information into the client compliant management system in English \xe2\x80\xa2Courteous with strong Customer service orientation as evaluated in the interview process \xe2\x80\xa2Good listening, empathy, and questioning, non-bias and responding skills as evaluated in the interview process \xe2\x80\xa2Propensity towards and promoting other OT products and services as evaluated in the interview process \xe2\x80\xa2Working knowledge of Windows and Office applications and computer usage as demonstrated in the interview process \xe2\x80\xa2General hardware and software knowledge \xe2\x80\xa2Ability to understand technical problems \xe2\x80\xa2Ability to diagnose and solve problems following Client procedures \xe2\x80\xa2Ability to accurately log problems and their resolutions \xe2\x80\xa2Experience using Social Media in a business environment \xe2\x80\xa2Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices \xe2\x80\xa2Excellent multitasking skills \xe2\x80\xa2Great interpersonal and communication skills \xe2\x80\xa2Ability to solve complex technical issues \xe2\x80\xa2Ability to be able to manage Social Media interactions
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