Job Description

At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. If that interests you, read on. WE ARE LOOKING FOR Handle and manage reviews, appeals, complaints and risk assessment portfolio, specifically big premium cases. Maintain underwriting qualities, and provide premier level service and support to relevant distribution channels. Provide customer friendly decision. Contribute on technical training to staffs and to manage assigned portfolio efficiently. Support initiatives and strategic goals in the Underwriting team. To review and underwrite complicated/jumbo cases/prestige medical case and achieve high settlement ratio. To evaluate and countersigning cases recommended by the junior underwriter, to make prudent business-focused decisions effectively and timely. To conduct technical underwriting audits and lead role in project. Imparts technical knowledge for business improvements. To manage assigned portfolio and ensure Turn-Around-Time and service level is efficiently managed To provide coaching to underwriters on case management, review and assess underwriting qualities. Conducts training for underwriting team Engage with business peers/partners and act as professional to liaise with Life Planners: a) To provide technical consultation/advice. Provide solution and guide agent to get the case finalized b) Priority services for Jumbo case c) Priority consultation and underwriting services for premier Life Planners Able to prepare and conduct Underwriting workshop/Clinic/roadshow Involved in Compliance screening related tasks and ensure continuous compliance of regulations/ procedures set for Customer Onboarding Department. Provide top priority service to all complaint cases. To perform other responsibilities and duties, this may be assigned from time to time by the Supervisors/HOD in order to meet operational and/or other requirements. Job Requirements: Possess a tertiary qualification preferably in Medical Science or equivalent. Preferably with at least 8 years working experience in Life Insurance Industry in medical and financial underwriting, legal aspect of life insurance. Strong interpersonal & delegation skills. Able to share any ideas, suggestion or guidelines clearly with the team. Able to build good relationship & trust at all levels. Right attitude & ability to produce high quality work under pressure.

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