Noc Analyst
Cyberjaya, Malaysia
Job Description
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About IX Telecom
IX Telecom is a global, award-winning Virtual Network Operator (VNO) that offers internet connectivity, SD-WAN, and managed services. Our solutions can be deployed in more than 200 countries and territories to support global businesses.
We provide a seamless, more innovative network and internet access experience to ISPs, system integrators, agencies, financial institutions, MNCs, airlines and embassies worldwide. Delve into borderless connectivity with IX. Join us by applying for the job vacancy below.
- Act as 1st Level Support & Troubleshooting
- Communicate with customers and partners to resolve issues
- Communicate closely with 2nd & 3rd Level engineer teams to resolve the issue
- Escalated/updated accordingly if any severity event occurred according to the process and
procedures - Participate in the Incident Management and Problem Management processes to follow
up production issues and root cause analysis, resolution, and reporting - Maximize network availability by monitoring performance and troubleshooting network
degradation and outages - Prepare technical reports such as RFO, RCA, weekly reports, and monthly reports
Qualifications
- Years of Experience (Min.) : 0 \xe2\x80\x93 1 Years
- Required Language: English & Bahasa Malaysia (Others will be advantages)
- Have a basic understanding of LAN Architecture
- Have knowledge of networking technologies (WAN, IP, Wi-Fi, Cables, Patch Cord, VoIP)
- Team player person & willing to explore further to improve knowledge and skills
- Able to work on a shift basis
- Able to work under pressure & minimum supervision
- Strong communication & customer management skills
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Job Detail
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Job IdJD935917
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned