Non Voice/no Night Shift | Rm 3500 Basic Mandarin English Customer Service Assistant For Telco Firm @ Pj (spm/fresh Graduates Are Welcome)

Petaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia

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Mohon

Kelayakan

Candidates must possess SPM or above.
Required languages: English & Mandarin (Traditional) - spoken and written.
Able to work independently with minimum supervision.
Able to work on shift rotations and weekends / public holidays.
5 working days in a week (Mon-Fri, 8am - 11pm / Sat-Sun & PH, 8am - 8pm) 9 hours per shift with 1 hour break - no graveyard shift.
Good typing speed

35 wpm * Responsible and committed to work.

Tanggungjawab

Responsible for providing customer service support for brand\'s customers and to manage escalations as below KPI\'s:
Customer Service 70% online chat, 15% email, 10% social media, 5% voice (inbound / outbound).
Managing and monitoring social media platforms.
Replying email in a timely manner.
Handling day-to-day escalations from customers.

Manfaat

Basic salary RM 3,500 + Up to RM 250 KPI + Up to RM 250 Night Shift Allowance (if any)
EPF + SOCSO + 12 Days Annual Leave + 14 Days Medical Leave
Career Advancement Program (Internal Promotion)
Pool Facilities + Gym Facilities + Rest & Relax Zone + Cafeteria)
Free Shuttle Van from Subang Jaya Komuter & Ara Damansara LRT

Manfaat tambahan

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