Non Voice/no Night Shift | Rm 3500 Basic Mandarin English Customer Service Assistant For Telco Firm @ Pj (spm/fresh Graduates Are Welcome)

Petaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia

Job Description


Mohon

Kelayakan

  • Candidates must possess SPM or above.
  • Required languages: English & Mandarin (Traditional) - spoken and written.
  • Able to work independently with minimum supervision.
  • Able to work on shift rotations and weekends / public holidays.
  • 5 working days in a week (Mon-Fri, 8am - 11pm / Sat-Sun & PH, 8am - 8pm) 9 hours per shift with 1 hour break - no graveyard shift.
  • Good typing speed
35 wpm * Responsible and committed to work.
  • Preferable those with experience in inbound telecommunication line.
  • Fresh graduates are encouraged to apply - Full Training Provided
  • Candidate must be willing to work in Ara Damansara, Selangor.
  • Able to join on 19 July 2023.
Tanggungjawab
  • Responsible for providing customer service support for brand\'s customers and to manage escalations as below KPI\'s:
  • Customer Service 70% online chat, 15% email, 10% social media, 5% voice (inbound / outbound).
  • Managing and monitoring social media platforms.
  • Replying email in a timely manner.
  • Handling day-to-day escalations from customers.
Manfaat
  • Basic salary RM 3,500 + Up to RM 250 KPI + Up to RM 250 Night Shift Allowance (if any)
  • EPF + SOCSO + 12 Days Annual Leave + 14 Days Medical Leave
  • Career Advancement Program (Internal Promotion)
  • Pool Facilities + Gym Facilities + Rest & Relax Zone + Cafeteria)
  • Free Shuttle Van from Subang Jaya Komuter & Ara Damansara LRT
Manfaat tambahan
  • Training Provided
  • Allowance Provided
  • 5 Working Days
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Job Detail

  • Job Id
    JD968461
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3500 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia
  • Education
    Not mentioned