Nutrition/pharmaceutical] Customer Care Mandarin Speaker
Petaling Jaya, Selangor, Malaysia
Job Description
- Candidate must possess at least SPM/ Diploma or Advanced Diploma or Bachelor's Degree in Food Technology/Nutrition/Dietetics, Nursing, Medical Science, Pharmacy/Pharmacology or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Fresh grads encourage to apply - Full training provided
- Preferably Junior Executives specializing in Customer Service or equivalent.
- Candidate must be able to converse in English and Mandarin.
- Receive or conduct calls to provide product information and nutritional advice to customers, to encourage on conversion and retention of brands usage
- Maintain records of telephonic interactions
- Data entry and maintenance of customer databases
- Ensure that the service delivery to customers is of excellent quality
- Work closely with marketing/product managers to deliver brand knowledge to customers
- Perform other job-related duties as requested by supervisor.
- Persuasion -- Persuading others to change their minds or behaviour.
- Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
- Working Hours: 9.00am to 6.00pm (Monday - Friday)
- Commission/ allowances
- EPF & Socso
- Annual Leave
- Medical Leave
- Rest & relax area
- Quarterly staff recognition and appreciation
- 5 minutes walking distance from public transport
- Executive
Team Leader
Assistant Manager
Manager
Senior Manager.. IJP - Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.. Career path program with Multi-functional Product, process, soft skill, developmental training.
Additional Benefits
- 5 Working Days
- Training Provided
- Allowance Provided
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Job Detail
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Job IdJD871621
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned