Job Description

We are looking for a responsible and well-organized Office Administrator to manage daily administrative tasks and handle client communications. The ideal candidate will be proactive, detail-oriented, and able to follow instructions and scripts accurately.

Key Responsibilities

Contact new clients who have left their contact details via WhatsApp, email, or other platforms Follow up with existing and potential clients in a timely and professional manner Communicate with clients according to the provided scripts and guidelines Answer basic client inquiries and direct complex questions to the relevant team Maintain and update client records, contact lists, and follow-up status Schedule appointments and coordinate with internal teams when required Handle general office administrative duties (filing, data entry, document preparation) Ensure smooth day-to-day office operations Assist with basic accounting, invoicing, or payment tracking (if required) Support management with ad-hoc administrative tasks
Requirements

Previous experience in office administration or customer service is an advantage Good communication skills (written and verbal) Comfortable using WhatsApp, email, Google Docs/Sheets, and basic office software Able to follow scripts, instructions, and company SOPs carefully Responsible, punctual, and well-organized Able to work independently and manage follow-ups effectively Based in or able to work in Kuala Lumpur (KL)
Preferred Skills (Optional)

Multilingual (English, Bahasa Malaysia, Mandarin - an advantage) Basic knowledge of CRM systems Customer service or sales support experience
Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

Maternity leave Parental leave Professional development
Work Location: In person