Officer, Customer Service

Sentul, Malaysia

Job Description


Requirements:

  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level/Diploma
  • Able to work independently with a positive character and willing to take up new challenges
  • Good command and written in English and Bahasa Malaysia
  • The ability to speak in Mandarin will be an advantage
  • Computer literate
  • Minimum 1-2 years of experience in telemarketing or sales are encouraged
Responsibility:
  • Contact existing and new customers to remind about motor insurance renewal and upsell products
  • Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign
  • Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
  • Follow up potential customers through telephone, email, SMS and WhatsApp and answer questions from customers
  • Obtain or verify customer information accurately such as name, contact number, address, email address, and payment method
  • Keep records of calls and sales and record useful information/feedback for quality control
  • Go the "extra mile" to meet month-by-month sales targets and facilitate future sales
Job Type: Permanent Salary: RM2,000.00 - RM3,000.00 per month Schedule:
  • Monday to Friday
Ability to commute/relocate:
  • Jalan Ipoh: Reliably commute or planning to relocate before starting work (Required)
Education:
  • STM/STPM (Preferred)
Experience:
  • telemarketing: 1 year (Preferred)
  • Sales: 1 year (Preferred)

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Job Detail

  • Job Id
    JD884658
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sentul, Malaysia
  • Education
    Not mentioned