Job Description

COMPLIANCE AND CUSTOMER SERVICE

1. Ensure same day delivery processing time for Remittance products from submission time until completion of processing;

2. Ensure compliance to Remittance Policy, Manual & Guidelines and SLA;

3. Ensure the following are met upon processing of customer\'s application:

Fund are sighted

Screening application

Confirm to Bank\'s policies, procedures and guidelines

To perform AML and escalate to business unit if required

4. Escalate to business unit (Remittance (REM), wealth Management Operation (WMO) & Capital Market Operation (CMO) & other related parties for approval

5. Updating of Daily Register.

6. Attend to telephone enquiries and reply to swift/mails enquiries when required.

7. Handle business unit (Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties\' complaint promptly.

DATA PROCESSING/RELEASING

1. Ensure accurate data entry in AMLA and Swift Alliance etc; and other related method payment are accurate.

2. Perform data entry and / or approve / authorize Swift Alliance related transaction.

3. Check GL entries & related payment instruction are in order.

4. Retrieve the document if there are required.

5. Housekeeping & filing of documents are timely and easy to retrieve.

6. Assist peers on delivery of other remittance products within the business unit as and when required. (Multi-tasking)

ADMINISTRATIVE

1. Prepare daily/weekly/monthly/SLA Report

2. Monitor and ensure KPIs are met.

3. Motivate staff/peers (if applicable).

4. Timely submission of Reports i.e SLA, CUR, MAS reports, Month End Report & etc.

5. Handle additional functions, ad hoc assignment or projects related to Remittance Department

6. To perform Testing of System related matters as and when required.

7. Perform data entry for Capacity Utilization Rate (CUR). Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.

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