Job Description

• Diploma or Degree in Sports Management, Tourism Management, Hospitality Management, Customer Service, Business Administration, or a related field is required.
• At least 3-5 years of experience in operations management, with experience managing both leisure/entertainment attractions
• Language requirements: Fluency in both Mandarin and English, with excellent written and verbal communication skills.
• Must be willing to work 6 days a week, including weekends, public holidays and shift work.
• Should possess a positive working attitude, be hardworking, and responsible.
• Strong communication and leadership skills are essential.

Responsibilities

• Park Presentation & Team Performance: Ensure the park is clean, safe, and presentable. Oversee guest service, staff performance, and team satisfaction.
• Ride Operations: Manage daily ride operations, achieve performance goals, and maintain high guest service standards.
• Daily Operations: Coordinate pre-opening, operation, and closing procedures, ensuring adequate staffing and readiness. Communicate any operational, maintenance, or safety issues to management.
• Staff Training: Provide job-specific training and continuous development for both new and existing staff.
• Policies & Procedures: Enforce company policies, safety standards, and update operational manuals as needed. Address staff performance issues.
• Administrative Tasks: Complete and maintain daily reports, inspection checklists, incident logs, and monthly rosters. Submit and follow up on maintenance requests.
• Safety Accountability: Ensure all rides follow the highest safety standards. Promote a safety-first mindset across the team.
• Operational Updates: Regularly report operational issues and support the planning of park operations.
• Customer Feedback: Assist in customer survey programs to enhance service quality.
• Performance Tracking: Monitor ride performance, track downtime, and compile data for analysis.

Benefits

• Attractive Salary Package
• Performance Incentive
• Travelling Allowance
• EPF, SOCSO & EIS
• Leave (Annual Leave, Medical Leave, Calamity Leave, Maternity Leave, Paternity Leave, Marriage Leave, Vaccination Leave, etc)
• Medical Benefits
• Free parking
• Able to work immediately upon successful interview

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided

SkillsCustomer Service Problem-Solving Communication Skills Analytical Skills Strategic Thinking Attention to DetailImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl