Job Description

Mohon

Kelayakan

• A Bachelor's Degree in any field
• 2-3 years of experience handling Employee Benefits Insurance Claims
• Proficient in MS Office (Pivot Table, Excel Formulas and Words)
• Ability to understand & speak Cantonese to support Hong Kong market & customers
• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

Tanggungjawab

What can you expect?

• Be a part of a regional operational shared service center
• Interact diverse colleagues and stakeholders from various line of business within organization

Job Responsibilities:

• Registration, Processing and Adjudication of claims within turnaround time.
• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare claims statistic report on a monthly basis include, updating the documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in project initiatives to improve efficiency and productivity of the department.
• Provide quality customer service to clients over phone call, email or on portal navigation to resolve client's enquiries efficiently, including liaising with internal & external clients.
• Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

Manfaat

• Career Development and Training Opportunities
• Explore opportunities to work on regional and global projects
• Conducive Smart Office work environment

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