Job Description

Exciting opportunity to join Team Wanderlust + Co! We\'re a fast growing, high-energy team running a globally focused e-commerce business with a passion for people, places and stories. As the Operations & CS Executive for Wanderlust + Co, you will be responsible for managing orders and customer service, assist with inventory control, plus providing additional support to the operations team. Candidate should be pro-active, reliable, and detail oriented, with the willingness to be responsible for your own domain and work with management team to drive growth and business improvements. In return, you will receive a competitive salary, potential bonus and room for growth within the business. 50% - Operations

• Checking, preparing, posting and managing retail/wholesale orders, PR deliveries, and re-deliveries, working with relevant teams (marketing & PR, wholesale) to optimize delivery timelines for all orders and shipments
• Driving aspects of inventory control and movement, including receiving and inspecting new season product shipments, daily shipments, warehouse storage and stocktake
• Assist to prepare monthly and quarterly reporting for product quality checks, shipping and customer service reports to aid operational performance improvement
• Assisting to manage warehouse functions and flow, adhering to timelines
• Bi-weekly warehouse visit especially during major inbound/outbound

30% - Customer Service

• Ensure quality and customer-service standards are met by identifying and clarifying the customer\xe2\x80\x99s complaint. Resolve day to day issues and implement improvements communication across customer service communication (returns, exchanges, QC, shipment tracking)
• Build sustainable relationships of trust with the customer through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Assist with placement of orders, refunds, or exchanges

20% - Others

• Stock checking and counting when inbound or outbound to/ from HQ office.
• Assist on ad hoc project, like offline sales event, special project that allocated etc.
• Managing and assist 3PL on pick and pack (when require), stock take.

Qualifications Needed \xe2\x80\x93

• Minimum of 1-2 years working experience in customer service, stock management or office administration is a bonus for this position.
• Minimum SPM or Diploma holder \xe2\x80\x93 degree a bonus
• Proficient in Microsoft Office (particularly Word and Excel) and email management
• Strong verbal & written communication skills (English)

These are a few key elements expected in order for you to excel in this role \xe2\x80\x93

• Love the internet, fashion and playing a role in an exciting and growing business
• Customer orientation and ability to adapt/respond to different types of characters
• Genuinely excited and determined to help customers. They\xe2\x80\x99re patient, empathetic, and passionately communicative.
• Be a team player with an open, honest and straight-forward style of communication
• Genuine interest in wanting to make a difference in a growing business
• Highly committed and have a proactive, \xe2\x80\x98can-do\xe2\x80\x99 attitude
• Be willing to hit the ground running and meet deadlines in a fast-paced environment.

Job Types: Full-time, Permanent Salary: RM2,800.00 - RM3,800.00 per month Benefits:

• Dental insurance
• Health insurance
• Professional development

Schedule:

• Day shift

Ability to commute/relocate:

• Bangsar: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• social media / digital space / fashion / PR/ content: 2 years (Preferred)