Job Description

Responsibilities:

• Assist the walk-in customers, assist/ usher them to appropriate counters/ performing transaction
• Perform administrative task and document processing
• Attend to product enquiries and customer service issues
• Perform other ad-hoc duties/projects assigned from time to time
• Telephone dunning (X, 30 & 60 days bucket) accounts.
• Retrieve voice message and perform call back to customer via dialer system (Call Back Campaign).
• Handling email correspondence with respective unit/dept.
• Attend to customer and update latest contact details.
• To review transfer payments/late charges on daily basis.
• Display professionalism when handling external and internal customers at all time.
• Carry out all other duties assigned from time to time by management.
• Ensure clean desk policy are adhered at all times.
• Escalate any suspicious or fraudulent activity to your manager, independent risk management, internal legal counsel or compliance officer
• Ensure strict adherence to all credit policies, procedures, BNM guidelines, Group compliance etc.
• Handling ad-hoc task - i.e. Financial Aids Programme

• A recognised Degree/Diploma or other equivalent qualifications working knowledge of Branch Operations, Sales and Credit would be a definite advantage
• Preferably at least 1 year of working experience in branch or in related field
• Good interpersonal with excellent communication skills in English and Bahasa.
• Fresh graduate are encouraged to apply
• Possess strong interpersonal and analytical skills
• Computer literate, i.e. Microsoft word and excel
• Target oriented, able to work as team and under taxing environment
• Flexible to work on extended hours/ weekend if required.
• Strong business acumen, proactive and a self-starter