Job Description

Job Category: Support
:
Local Unit & Position Description
Below are the key responsibilities for the role apart from the ones assigned by the Manager:

• Monitoring entirety of the technical review process and ensuring adherence to NDIS scheme compliance
• Liaising with auditors to ensure the reports are received within the NDIS scheme requirements
• Day-to-day customer interaction on status of audit report and outcome of technical review/submission
• Follow up with customers on meeting their financial contractual obligations
• Update of JASANZ certificates on portal to reflect current status
• Collaborating daily with our technical, sales and planning department
• Updating NGPS system to ensure correct customer and audit related information
• Aligning audit activity that is confirmed and done, follow up with planning team for inconsistency
• Management of conflict of interest during assigning of activity for technical review
• Building strong and effective relationships with our stakeholders
• Any other necessary administrative work related to activities/projects

Responsibilities:

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual Leave, Compassionate Leave, Parental Leave, Marriage Leave, Maternity Leave, Prolonged illness)
• Medical benefits
• Maternity Benefits
• Pension and Insurance Policies (Group Life Insurance, Salary Continuance Insurance, Worker's Compensation for all employees, Corporate Business Travel Insurance)
• Additional Benefits (Long Service Awards, Professional Membership, Mobile Phone Reimbursement)
• Sales Incentive Scheme

*Benefits may vary based on position, tenure/contract/grade level*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Qualifications:
Preferred Qualifications and Skills:

• Tertiary education is desirable.
• Prior experience in a similar industry (such as certification, NDIS, etc.) is an advantage.
• Strong working knowledge of Microsoft Office applications (Word, Excel, Outlook) and enterprise systems (e.g., Oracle).
• Excellent written and verbal English communication skills.
• Strong problem-solving ability with a proactive approach to addressing urgent customer issues quickly and effectively.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
About Us:
About SCPA
We help our customers respond to the increased demand for trust and transparency around products, assets, supply chains, and ecosystems, driving the transformation of the assurance industry. Whether certifying products, sharing claims or optimizing and decarbonizing supply chains, DNV helps companies manage risks and realize their long-term strategic goals, improving ESG performance and generating lasting, sustainable results. Drawing on our wide technical and industry expertise, we work with companies worldwide to bridge trust gaps among consumers, producers and suppliers.

Skills Required